Application Support Specialist in Chautauqua, New York For Sale

Company Description
Brooks Memorial Hospital is a 65 bed, not-for-profit community hospital located on the shore of Lake Erie in Dunkirk, New York. Originally founded in xxxx, Brooks has provided quality health care to the residents of Northern Chautauqua County for over 100 years. Our health care team of 500 members ensures that the residents of Northern Chautauqua County receive the best primary acute care available.
The hospital is well equipped to serve the community with General/Ambulatory Surgery, Obstetrics, Outpatient Services, Physical Therapy, Cardiac Rehabilitation, Respiratory Therapy, Dialysis, Intensive Care, Emergency Department, Laboratory Services, Nuclear Medicine, Diagnostic Imaging, Womens Imaging, Radiation Therapy, Sleep Disorder Center and Pharmacy.
Dunkirk, New York is conveniently located about 45 miles east of Erie, Pennsylvania and 40 miles west of Buffalo, New York. The area offers cultural, recreational, outdoor, and shopping opportunities all year round. Its the perfect place for lakeside vacations, ski and golf trips, snowmobiling, hiking, fine and performing arts and much more. Our region is home to four higher education institutions (SUNY at Fredonia, Jamestown Community College, University of Buffalo, Buffalo State University) and 18 public school systems. Lake Erie Wine Country is a popular attraction offering almost 50 miles of vineyards, and 24 wineries. With the sun sparkling against the surface of the four inland lakes and rolling hills in the distance, Chautauqua County paints a picturesque landscape no matter what the season.
Job Description
Job Title: Application Support Specialist
Department: Information Technology
Site: Brooks Memorial Hospital
Status: FT
Shift: First shift, exempt position
Hours per week: 40
Job Summary: Under the general direction of the Information Systems Manager, coordinates, facilitates and provides project leadership to the design, implementation, process redesign, support, and use of systems specifically built for use by members of Brooks Memorial Hospital while maintaining open lines of communication to their supported user base and the Information Systems’ leadership. The Application Support Specialist provides support and technical assistance for the Meditech, PICIS and EMR applications to ensure that systems are fully functional and data is accurate to facilitate BMH healthcare professionals and administrators in analyzing, understanding and deciding between options in order to meet the strategic goals of the hospital; participates in the planning, development, implementation, maintenance and evaluation of clinical information systems, including but not limited to the Meditech system, builds, updates and maintains dictionaries, participates in revising and implementing changes to both automatic and manual components of the medical record in conjunction with healthcare professionals and hospital administrators, and responds to requests and concerns from end users on functionality and utilization of clinical applications to achieve intended outcomes; provides statistical reports to healthcare professionals and administrators, assisting report requestors in defining the data to be analyzed and reporting outcomes to be achieved and utilizing disparate sources of clinical information and synthesizing data into coherent, comprehensive reports within the requested timeframe; and develops and maintains positive communication and relationship with internal and external customers, demonstrating a high level of customer service and problem solving skills that assist the end user in accomplishing their objectives.
Working with IT team members, multidisciplinary teams, end-user groups and vendors, must be able to communicate effectively, coordinate multiple duties simultaneously, be able to independently solve Information Service related issues. Understand interactions between clinical areas and their rolls within the hospital. Basic computer skills are required including: keyboarding, use of DOS, PC's, computers, terminals, printers, etc. General knowledge in report writing for various areas of the hospital. Requires critical thinking skills, ability to stay calm under pressure, exemplifies excellent decision-making, delegating, and technical writing skills; leadership skills and ability to foster an environment of teamwork, professionalism, and customer satisfaction; takes initiative for problem solving and decision making; working collaboratively with a variety of licensed and non-licensed professionals internal and external to hospital operations, strong written and verbal communication skills; must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Education / Licensure/Certification Requirements:
Current and unrestricted NYS LPN license, or NYS RN license required. Experience as a primary/advanced user of EMR systems, Meditech experience strongly preferred. Five years of experience in clinical information systems, or training in clinical informatics required. Strong technical and communication skills required.
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